Refund Policy

This Refund Policy outlines the conditions under which refunds may be granted for purchases made at Rooting Shop.

1. Returns Eligibility

Due to the decorative nature of our artificial plants and arrangements, returns are accepted only if the item arrives damaged or defective.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. Include clear photos of the item and packaging.

3. Refund Process

Once your request is reviewed and approved, the refund will be issued to the original payment method within a reasonable processing period.

4. Non-Refundable Items

• Items damaged due to improper handling after delivery
• Products returned without prior contact
• Custom or special-order items

5. Contact

For refund requests or questions, please contact us at contact@rootingshop.com.